Routledge

Further Reading

Book Cover

Chapter 1 | Chapter 2 | Chapter 3 | Chapter 4 | Chapter 5 | Chapter 6 | Chapter 7 | Chapter 8 | Chapter 9 | Chapter 10 | Chapter 11

Chapter 1:

Homi K. Bhabha, “Mimicry and Man,” in The Location of Culture (New York: Routledge, 2004).

Jacques Barzun, Simple & Direct (New York: Harper & Row, 1984).

E.L. Callihan, Grammar for Journalists (Radnor, Pa.: Chilton Publishing, 1979).

John Dufresne, The Lie That Tells A Truth (New York: Norton, 2003).

Elizabeth Eisenstein, The Printing Press as an Agent of Change: Communications and Cultural Transformations in Early-Modern Europe (Cambridge: Cambridge University Press, 1980).

P. Elbow, “Revising with Feedback,” in Writing With Power (New York: Oxford University Press, 1981).

Michelle Esktritt, Kang Lee and Merlin Donald, “The Influence of Symbolic Literacy on Memory: Testing Plato's Hypothesis,” in Canadian Journal of Experimental Psychology, March 2001.

Fred Fedler, John R. Bender, Lucinda Davenport, Michael W. Drager, Writing for the Media (Oxford: Oxford University Press, 2001).

Lauren Kessler and Duncan McDonald, When Words Collide: A Journalist’s Guide to Grammar and Style (Belmont, Calif.: Wadsworth Publishing, 1984).

George P. Landow, Hypertext 2.0 (Baltimore: Johns Hopkins Press, 1997).

Tamar Lewin, “Informal Style of Electronic Messages is Showing Up in Schoolwork, Study Finds,” New York Times, April 25, 2008, A12.

Gunnar Liestol, Andrew Morrison and Terje Rasmussen, eds., Digital Media Revisited (Cambridge, Mass.: MIT Press, 2003).

Elizabeth McMahan and Robert Funk. Here’s How to Write Well (Boston: Allyn and Bacon, 1999).

Henry-Jean Martin, The History and Power of Writing (Chicago: The University of Chicago Press, 1994).

John Pavlik and Shawn McIntosh, “Convergence and Concentration in the Media Industries,” in Living in the Information Age, Erik P. Bucy, ed. (Belmont, Calif.: Wadsworth Publishing, 2005): 67-72.

Laurie Rozakis, Complete Idiot’s Guide to Creative Writing (New York: Alpha Books, 1997).

David Sacks, Language Visible: Unraveling the Mystery of the Alphabet From A to Z (New York: Broadway Books, 2003).

Lynne Truss, Eats, Shoots & Leaves (New York: Gotham Books, 2004).

Peter Vandenberg, “Coming to Terms,” English Journal, April 1995.

Rick Williams and Julianne Newton, Visual Communication: Integrating Media, Art, and Science (New York: Lawrence Erlbaum, 2007).

Gary Wolf, “The Great Library of Amazonia,” Wired magazine (December 2003): 215-221).

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Chapter 2:

Brian Brooks and Jack Sissors, The Art of Editing (Boston: Allyn & Bacon, 2001).

Richard Craig, Online Journalism (Toronto: Thomson, 2005).

Dale Dougherty, “Don't Forget To Write,” Webreview.com (Available at http://www.webreview.com/1997/10_10/strategists/10_10_97_6.shtml).

Carolyn Dowling, Writing and Learning with Computers (Acer Press, 1999).

Jeff Glick, “When, How to Tell Stories with Text, Multimedia,” Poynter Institute (2004). On the Web: http://poynterextra.org/eyetrack2004/jeffglick.htm.

Bill Kovach and Tom Rosenstiel, Elements of Journalism (New York: Three Rivers Press, 2007).

Patrick Lynch and Sarah Horton, Web Style Guide 2 (New Haven, Conn.: Yale University Press, 2001). Also available: http://www.webstyleguide.com/.

Rachel McAlpine, Web Word Wizardry: A Guide to Writing for the Web and Intranet
(Ten Speed Press, 2001). McAlpine also has a companion Web site that is very good, Quality Web Content, at http://www.webpagecontent.com.

John Morkes and Jakob Nielsen, “Concise, SCANNABLE, and Objective:
How to Write for the Web” (1997), available: http://www.useit.com/papers/webwriting/writing.html.

Jakob Nielsen, “How Users Read on the Web.” On the Web: http://www.useit.com/alertbox/9710a.html.

Observations on Multimedia Features, Poynter Institute (2004). On the Web: http://poynterextra.org/eyetrack2004/multimediafreeforall.htm.

Steve Outing and Laura Ruel, “What We Saw Through Their Eyes,” Poynter Institute (2004). On the Web: http://poynterextra.org/eyetrack2004/main.htm.

Neil Postman, Amusing Ourselves to Death: Public Discourse in the Age of Show Business (New York: Penguin, 1985).

Jeff Small, “When It Comes to Homepages, It Is Polite to Stare,” Poynter Institute (2004). On the Web: http://poynterextra.org/eyetrack2004/jaysmall.htm.

Anthony Tedesco, “Adapt your writing to the Web,” The Writer 114, no.5 (May 2001): 16.

Sources for section on credibility

American Society of Newspaper Editors.
"Examining Our Credibility."
Washington, D.C.: ASNE and Urban & Associates, 1999.

----. "Journalism Values Handbook."
Washington, D.C.: ASNE Ethics and Values Committee
and The Harwood Group, 1995.

----. "Journalism Values Institute: Insights on the Values."
Washington, D.C.: ASNE Ethics and Values Committee
and The Harwood Group, 1996.

----. "Newspaper Credibility:
206 Practical Approaches to Heighten Reader Trust."
Washington, D.C.: ASNE Credibility Committee, April 1986.

----. "Newspaper Credibility: Building Reader Trust."
Washington, D.C.: ASNE Credibility Committee and
Minnesota Opinion Research Inc., April 1985.

----. "The Newspaper Credibility Handbook."
Washington, D.C.: ASNE Journalism Credibility Project, 2001.

----. "Timeless Values:
Staying True to Journalistic Principles in the Age of New Media."
Washington, D.C.: ASNE New Media and Values Committee
and The Harwood Group, April 1995.

William A. Benoit, “Comparing the Clinton and Dole Advertising Campaigns: Identification and Division in 1996 Presidential Television Spots,” Communication Research Reports 17, No. 1: 39-48.

C. Bullis and B. W. Bach, “Are mentor relationships helping organizations? An exploration of developing mentee-mentor organizational identifications using turning point analysis,” Communication Quarterly 37, (1989): 199-213; G. Cheney, “The rhetoric of identification and the study of organizational communication,” Quarterly Journal of Speech 69, (1983): 143-58; G. Cheney and P. Tompkins, “Coming to terms with organizational identification and commitment,” Central States Speech Journal 38, (1987): 1-15; P.K. Tompkins, J. Fisher, D. Infante and E. Tompkins,  “Kenneth Burke and the inherent characteristics of formal organizations: A field study,” Speech Monographs, (1975): 135-42.

Bryan Crable, “Rhetoric, Anxiety, and Character Armor: Burke’s Interactional Rhetoric of Identity 1,” Western Journal of Communication 70, no. 1, (Jan 2006): 1-22.

D. Day, “Persuasion and the concept of identification,” Quarterly Journal of Speech, 46: 270-73; R.H. Carpenter, “A stylistic basis of Burkeian identification,” Today’s Speech 20 (1972): 19-24; R. Ambrester, “Identification within: Kenneth Burke’s view of the unconscious,” Philosophy and Rhetoric 7, (1974): 205-16; G.D. Baxter and P.M. Taylor, “Burke’s theory of consubstantiality and Whitehead’s concept of concrescence,” Communication Monographs 45, (1978): 173-80.

Andrew J. Flanigin and Miriam J. Metzger, “Perceptions of Internet Information Credibility,” Journalism & Mass Communication Quarterly 77, no. 3 (2000): 515-539.

Sonja K. Foss, Karen A. Foss and Robert Trapp, Contemporary Perspectives on Rhetoric (Prospect Heights, Ill.: Waveland Press, 1986). For much more on Burke’s theory of identification and consubstantiality, see Kenneth Burke, Language as Symbolic Action: Essays on Life, Literature, and Method (Berkeley, Calif.: University of California Press, 1966); and Burke, A Rhetoric of Motives (Berkeley, Calif.: University of California Press, 1962).

Jennifer Greer, “Evaluating the Credibility of Online Information: A Test of Source and Advertising Influence,” Mass Communication & Society 6 (2003): 11-28.

Jennifer Greer and Donica Mensing, “U.S. News Web Sites Better, But Small Papers Still Lag,” Newspaper Research Journal 25, no. 2 (Spring 2004): 98-112.

Carl I. Hovland, Irving L. Janis, and Harold H. Kelley, Communication and Persuasion: Psychological Studies of Opinion Change (New Haven: Yale University Press, 1953).

Thomas J. Johnson and Barbara K. Kaye, “Cruising is Believing? Comparing Internet and Traditional Sources on Media Credibility Measures,” Journalism & Mass Communication Quarterly 75 (1998): 325-340; Johnson and Kaye, “Using is Believing: The Influence of Reliance on the Credibility of Online Political Information Among Politically Interested Internet Users,” Journalism & Mass Communication Quarterly 77 (2000): 865-879; Thomas J. Johnson and Barbara K. Kaye, “Webelievability: A Path Model Examining How Convenience and Reliance Predict Online Credibility,” Journalism & Mass Communication Quarterly 79 (2002): 619-642.

Thomas J. Johnson and Barbara K. Kaye, “Wag the Blog: How Reliance on Traditional Media and the Internet Influence Credibility Perceptions of Weblogs Among Blog Users,” Journalism & Mass Communication Quarterly 81, no. 3 (2004): 622-642, quote from 634. The researchers found that only 3.5% of respondents considered blogs “not at all” credible or “not very credible (630).

John Kirk, “Kenneth Burke and Identification,” Quarterly Journal of Speech 47, no. 4 (Dec. 1961): 414-415.

David Kline and Dan Burstein, blog! how the newest media revolution is changing politics, business and culture (cds books: New York City, 2005).

J.C. McCroskey, “Scales for the measurement of ethos,” Speech Monographs 33 (1966): 65-72; and “A survey of experimental research on the effects of evidence in persuasuive communication,” Speech Monographs 55 (1969): 169-176.

John C. Meyer, “Humor as a Double-Edged Sword: Four Functions of Humor in Communication,” Communication Theory 10, no. 3, (August 2000): 310-331; Jonathan Cohen, “Defining Identification: A Theoretical Look at the Identification of Audiences With Media Characters,” Mass Communication & Society 4, no. 3, (2001): 245-264.

Philip Meyer, “Defining and Measuring Credibility of Newspapers: Developing an Index,” Journalism Quarterly 65 (1988) 567–574, 588.

Mark Wright, “Burkeian and Freudian Theories of Identificaiton,” Communication Quartlery 42, No. 3, (Summer 1994): 301-310.

G. Pascal Zachary, “A Journalism Manifesto,” 9 February 2006, AlterNet, available: http://www.alternet.org/story/31775, accessed 13 February 2006.

“The State of the News Media,” Journalism.org (2006), accessed 21 February 2007.

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Chapter 3:

Carolyn Dowling, Writing and Learning with Computers (Acer Press, 1999).

Anders Fagerjord, “Rhetorical Convergence: Studying Web Media,” in Digital Media Revisited, Gunnar Liestol, et. al., eds. (Cambridge, Mass.: MIT, 2003): 293-326.

Steve Krug, Don’t Make Me Think (Upper Saddle River, N.J.: New Riders Press, 2000.)

Patrick Lynch and Sarah Horton, Web Style Guide 2 (New Haven, Conn.: Yale University Press, 2001). Also available: http://info.med.yale.edu/caim/manual/contents.html.

Rachel McAlpine, Web Word Wizardry: A Guide to Writing for the Web and Intranet (Ten Speed Press, 2001).

Jakob Nielsen, Designing Web Usability (Indianapolis, IN: New Riders, 2000).

Anthony Tedesco, “Adapt your writing to the Web,” The Writer 114, no.5 (May 2001): 16.

Nathan Wallace, “Web Writing for Many Interest Levels” (1999). On the Web: http://www.e-gineer.com/articles/web-writing-for-many-interest-levels.phtml.

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Chapter 4:

Isabelle De Ridder, “Visible or Invisible Links: Does the Highlighting of Hyperlinks Affect Incidental Vocabulary Learning, Text Comprehension, and the Reading Process?,”
Language, Learning & Technology 6, No. 1 (Jan 2002): 123.

George P. Landow, Hypertext 2.0 (Baltimore: Johns Hopkins Press, 1997).

Patrick Lynch and Sarah Horton, Web Style Guide 2 (New Haven, Conn.: Yale University Press, 2001). Also available: http://www.webstyleguide.com

Andrea Marks, “The Role of Writing in a Design Curriculum,” Oregon State University, for American Institute of Graphic Arts, available: http://www.aiga.org/content.cfm/the-role-of-writing-in-a-design-curriculum.

Kendra Mayfield, “Reality Check for Web Design,” Wired magazine, October 2, 2002, available: shttp://www.wired.com/news/technology/0,1282,55190,00.html.

Rachel McAlpine, Web Word Wizardry: A Guide to Writing for the Web and Intranet (Ten Speed Press, 2001).

Jakob Nielsen, Designing Web Usability (Indianapolis, Ind.: New Riders, 2000).

Roger C. Parker, Guide to Web Content and Design (New York: MIS Press, 1997).

Richard Perez-Pena, “A Venerable Magazine Energizes Its Web Site,” New York Times, January 21, 2008, C4.

Thomas Powell, Web Design: The Complete Reference (Berkley, Calif.: Osborne/McGraw-Hill, 2000).

Jonathan Price and Lisa Price, hot text, Web Writing That Works (Indianapolis, Ind.: New Riders, 2002).

Jeffrey Vern, The Art and Science of Web Design (Indianapolis: New Riders, 2001).

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Chapter 5:

Michael Butzgy, Writing for Multimedia. Available: http://home.earthlink.net/~atomic_rom/contents.htm.

The Chicago Manual of Style, 14th edition (London: University of Chicago Press, 1993).

Irene Hammerich and Claire Harrison, Developing Online Content: The Principles of Writing and Editing for the Web (New York: John Wiley & Sons, 2002).

Susan Hilligloss and Tharon Howard, Visual Communication: A Writer’s Guide (New York: Longman, 2002).

Kuan-Tsae Huang, Yang W. Lee, and Richard Y. Wang, Quality Information and Knowledge (Upper Saddle River, N.J.: Prentice Hall, 1999).

Steve Krug, Don’t Make Me Think: A Common Sense Approach to Web Usability (Indianapolis, Ind.: MacMillan, 2000).

Patrick Lynch and Sarah Horton, Web Style Guide 2 (New Haven, Conn.: Yale University Press, 2001). Also available: http://info.med.yale.edu/caim/manual/contents.html.

Roger C. Parker, Guide to Web Content and Design (New York: MIS Press, 1997).

Thomas A. Powell, Web Design: The Complete Reference (McGraw Hill, 2000).

Lynne Truss, Eats, Shoots & Leaves (New York: Gotham Books, 2004).

Wired Style (2002).

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Chapter 6:

Irene Hammerich and Claire Harrison, Developing Online Content: The Principles of Writing and Editing for the Web (New York: John Wiley & Sons, 2002).

Eduardo Lorea, “Improving Accuracy: Creating a Newsroom System,” Poynter Institute, March 10, 2008.

Patrick Lynch and Sarah Horton, Web Style Guide 2 (New Haven, Conn.: Yale University Press, 2001). Also available: http://www.webstyleguide.com.

Jakob Nielsen, Designing Web Usability (Indianapolis, Ind.: New Riders, 2000).

Roger C. Parker, Guide to Web Content and Design (New York: MIS Press, 1997).

Jonathan Price and Lisa Price, hot text, Web Writing That Works (Indianapolis, Ind.: New Riders, 2002).

Alysson Troffer, Editing Online Documents: Strategies and Tips (August 1999). Available: http://www.contentious.com/.

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Chapter 7:

Paul Bausch, Matthew Haughey, Meg Hourihan, We Blog: Publishing Online with Weblogs, Hungry Minds, Inc., 2002 (see especially chapter 3, available at http://www.blogroots.com/chapters.blog/id/8).

Rebecca Blood, “weblogs: a history and perspective.” On the Web: http://www.rebeccablood.net/essays/weblog_history.html.

Rebecca Blood, The Weblog Handbook, Cambridge, Mass.: Perseus Publishing, 2002

John Cassidy, “The Online Life: Me Media, How hanging out on the Internet became big business,” New Yorker magazine (May 2006).

Trevor Cook, “The death of quality journalism,” Unleashed, March 12, 2008 (http://www.abc.net.au/unleashed/stories/s2186777.htm).

Daniel W. Drezner and Henry Farrell, “Web of Influence,” Foreign Policy journal, November/December 2004. On the Web: http://www.foreignpolicy.com/story/cms.php?story_id=2707&page=0.

Cecilia Friend and Jane B. Singer, Online Journalism Ethics: Traditions and Transitions (Armonk, N.Y.: M.E. Sharpe, 2007).

Bill Kovach and Tom Rosenstiel, The Elements of Journalism: What Newspeople Should Know and the Public Should Expect (New York: Three Rivers Press, 2007).

Staci Kramer, “Journos and Bloggers: Can Both Survive?,” Online Journalism Review (November 12, 2004), available: http://ojr.org/ojr/workplace/1100245630.php.

Nicholas Lemann, “Amateur Hour, Journalism without journalists,” New Yorker magazine (August 2006).

Chuck Salter, “Hyperlocal Hero,” Fast Company (November 2006). On the Web: http://www.fastcompany.com/magazine/110/open_hyper-local-hero.html.

Cass R. Sunstein, “Fragmentation and Cybercascades,” in Living in the Information Age, Erik P. Bucy, ed. (Belmont, Calif.: Wadsworth Publishing, 2005): 244-254.

Jessica Wapner, “Blogging—It’s Good for You, The therapeutic value of blogging becomes a focus of study, Scientific American (May 2008), at http://www.sciam.com/article.cfm?id=the-healthy-type.

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Chapter 8:

Chris Anderson, The Long Tail (Hyperion Books, 2006).

Hal Berghel, “E-mail - the good, the bad, and the ugly,” Communications of the ACM 40, no. 4 (April 1997): 11-16.

Mark Briggs, Journalism 2.0 (Knight Center, 2007).

“Creative Destruction: An Exploratory Look at News on the Internet,” Joan Shorenstein Center on the Press, Politics and Public Policy (August 2007).

Cecelia Friend and Jane B. Singer, Online Journalism Ethics (Boston: M.E. Sharpe, 2006).

Celia Friend, Don Challenger, Katherine C. McAdams, Contemporary Editing, 2d edition (New York: McGraw Hill, 2005).

Jolene Galegher, Lee Sproull, Sara Kiesler, “Legitimacy, Authority, and Community in Electronic Support Groups,” Written Communication v. 15, no. 4 (October 1998): 493.

Lee Gomes, “Why We’re Powerless to Resist Grazing on Endless Web Data,” Wall Street Journal, March 12, 2008, B1.

Rich Gordon, Beth Lawton and Sally Clarke, The Online Community Cookbook (Arlington, Va.: Newspaper Association of America, 2008).

Frederick Hertz , “Don't let your case get lost in an e-mail: be careful what you say in an e-mail, because you never know for sure how far the forwarding process might take it,” New Jersey Law Journal (Sept 2, 2002): 30.

John B. Horrigan, “Seeding The Cloud: What Mobile Access Means for Usage Patterns and Online Content,” Pew Internet & American Life Project (March 2008).

Jeff Jarvis, “Argue with me,” BuzzMachine, November 2004, available: http://www.buzzmachine.com/archives/2004_11_11.html#008464

“The Latest News Headlines – Your Vote Counts,” Journalism.org, September 12, 2007, available: http://journalism.org/node/7493.

Charlene Li, “Social Technographics: Mapping Participation in Activities Forms the Foundation of a Social Strategy” (Forrester Research, 2007).

Jenny Preece, Online Communities: Designing Usability, Supporting Sociability (New York: John Wiley & Sons, 2000).

Jay Rosen, “The People Formerly Known as the Audience,” PressThink.org, June 27, 2006, available: http://journalism.nyu.edu/pubzone/weblogs/pressthink/2006/06/27/ppl_frmr.html.

Tom Rosenstiel and Bill Kovach, The Elements of Journalism (Three Rivers Press, 2007).

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Chapter 9:

Hal Berghel, “E-mail - the good, the bad, and the ugly,” Communications of the ACM 40, no. 4 (April 1997): 11-16.

“Creative Destruction: An Exploratory Look at News on the Internet,” Joan Shorenstein Center on the Press, Politics and Public Policy (August 2007).

Jolene Galegher, Lee Sproull, Sara Kiesler, “Legitimacy, Authority, and Community in Electronic Support Groups,” Written Communication v. 15, no. 4 (October 1998): 493.

Rich Gordon, Beth Lawton and Sally Clarke, The Online Community Cookbook (Arlington, Va.: Newspaper Association of America, 2008).

Frederick Hertz , “Don't let your case get lost in an e-mail: be careful what you say in an e-mail, because you never know for sure how far the forwarding process might take it,” New Jersey Law Journal (Sept 2, 2002): 30.

Charlene Li, “Social Technographics: Mapping Participation in Activities Forms the Foundation of a Social Strategy” (Forrester Research, 2007).

Jenny Preece, Online Communities: Designing Usability, Supporting Sociability (New York: John Wiley & Sons, 2000).

Tom Rosenstiel and Bill Kovach, The Elements of Journalism (Three Rivers Press, 2007).

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Chapter 10:

Dan Baum, “Battle Lessons, What the Generals Don’t Know,” New Yorker magazine (January 2005). On Blackboard. On the Web: http://www.newyorker.com/archive/2005/01/17/050117fa_fact.

Dan Bricklin, “How to write for the Intranet.” Look in particular at the “Techniques” section. Old, but still very good. On the Web: http://www.gooddocuments.com/homepage/homepage.htm.

Jim Candler and Eric Brown, The Elements of Intranet Style (Cyberpress, 1999).

Jean Folkerts and Stephen Lacy, The Media in Your Life: An Introduction to Mass Communication. Boston: Allyn & Bacon, 2003.

Rachel King, “The Global Virtual Office,” BusinessWeek magazine (May 2, 2008), available: http://www.businessweek.com/technology/content/may2008/tc2008052_842516.htm.

Steve Lohr, “Computer Age Gains Respect of Economists,” in Living in the Information Age, Erik P. Bucy, ed. (Belmont, Calif.: Wadsworth Publishing, 2005): 177-180. On Blackboard.

Rachel McAlpine, Web Word Wizardry (Ten Speed Press, 2001).

Sam Dillon, “What Corporate America Can't Build: A Sentence”, New York Times, 7 December 2004, available: http://209.157.64.200/focus/f-news/1295982/posts.

John Nichols, “Newspapers . . . And After?,” The Nation magazine (January 2007). On Blackboard.

Jakob Nielsen, Designing Web Usability (Indianapolis, IN: New Riders, 2000).

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Chapter 11:

Andre Bacard, The Computer Privacy Handbook (Berkeley, CA: Peachpit Press, 1995).

David Banisar and Simon Davies, Privacy and Human Rights 2000: An International Survey of Privacy Laws & Developments (Washington, D.C.: EPIC, 1999).

Michael Barbaro, “Target Tells a Blogger to Go Away,” New York Times, January 28, 2008, available: http://www.nytimes.com/2008/01/28/business/media/28target.html.

Samuel Dash, Unreasonable Searches and Seizures from King John to John Ashcroft (Rutgers University Press, 2004).

Paul Farhi, “In the Tank,” American Journalism Review (May/June 2008), available: http://www.ajr.org/Article.asp?id=4516.

Samuel Friedman, Guarding Life's Dark Secrets: Legal and Social Controls Over Reputation, Propriety, and Privacy (Palo Alto, Calif.: Stanford University Press, 2007).

Simson Garfinkel, Database Nation: The Death of Privacy in the 21st Century (Boston: O’Reilly & Associates, 2000).

Charles Jennings, Lori Fena and Esther Dyson, The Hundredth Window: Protecting Your Privacy and Security in the Age of the Internet (Free Press, 2000).

Lawrence Lessig, Code and Other Laws of Cyberspace (Basic Books, 1999).

Kembrew McCleod, Freedom of ExpressionÒ, Overzealous Bozos and Other Enemies of Creativity (New York: Doubleday, 2005).

Steven Nock, The Costs of Privacy (Hawthorne, N.Y.: Aldine de Gruyter, 1993).

Jeffrey Rosen, The Naked Crowd: Reclaiming Security and Freedom in an Anxious Age (New York: Random House, 2004).

Daniel J. Solove, The Digital Person: Technology and Privacy in the Information Age (New York University Press, 2004).

Ben Worthen, “Best of the Business Tech Blog,” Wall Street Journal, June 3, 2008, B6.

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